> FAQs
Frequently Asked Questions
Why is it called the ‘City of Lakes’ Family Health Team (CoLFHT)?
The City of Greater Sudbury has over 300 lakes within its municipal boundaries including several lakes in the heart of our urban centre. Our quality lifestyle and outdoor amenities make Sudbury an attractive destination for family physicians and other health care providers
When did the clinics officially open?
The CoLFHT was incorporated in September 2007. The Val Caron Clinic was officially opened on May 22, 2008. The Sudbury Clinic located at Pioneer Manor was officially opened on November 14, 2008. Two additional clinics are planned for Walden and Chelmsford.
Why did my family doctors decide to move their practice?
Your doctor made the decision to join the City of Lakes Family Health Team. All of our physicians are required to be located at one of our clinical sites. One of the advantages of this relocation is that our patients now have access to other healthcare providers such as nurse practitioners, pharmacists and dietitians right at our clinics.
Is the CoLFHT a walk-in clinic? Can I come in without an appointment?
No. Our clinics are not walk-in clinics. Similar to any family practice, patients are required to make an appointment with their physician or any other member of our interdisciplinary health care team. All patients must be rostered to one of our physicians.
Are there after hours clinics?
Yes. After hours clinics on weekday evenings and some weekends are available by appointment only and for rostered patients only.
Can I transfer to the Val Caron clinic if I live in Val Caron?
Yes, but only if a physician working at the Val Caron Clinic agrees to accept you as a patient on his/her patient roster.
Will I always see my family physician at my appointments?
Not necessarily. Sometimes you may see another member of our interdisciplinary team such as a nurse practitioner.
Why are there medical residents and students at the clinic?
The Northern Ontario School of Medicine is a sponsor of the CoLFHT. As a team, we believe that our clinics are excellent learning environments for the next generation of medical professionals in our community. There will be times when a medical resident or other healthcare provider will be seeing you at our clinics. It is our hope that some of these learners will decide to stay in Greater Sudbury after they have graduated.
Can I take public transit to your clinic?
Yes. The CGS provides regular bus service to both of our clinics. Take the 704 Blezard/Elmview bus for our Val Caron Clinic and the 007 North end bus for our Sudbury Clinic. For more information go to… http://www.city.greatersudbury.on.ca/CMS/index.cfm?app=div_transit&lang=en&currID=292 .
What do I need to know about Health Cards?
Please bring your health card and give it to the receptionist when you arrive. If you have changed your address or your telephone number, please notify the receptionist. Check the expiry date on your card and arrange for a new one before it expires. You must notify the OHIP office if your card is lost, stolen, if you have a change of address or if your card expired. Should you need to contact the OHIP office their number is (705) 675-4010. They are located at 199 Larch Street on the 8th floor.
Is the family health team the same thing as a nurse practitioner clinic?
No, nurse practitioner clinics are not affiliated with family health teams; although NP clinics do provide quality health care for many people in our community. And while nurse practitioners are important members of our team; all patients are rostered to one of our physicians.
The City of Greater Sudbury has over 300 lakes within its municipal boundaries including several lakes in the heart of our urban centre. Our quality lifestyle and outdoor amenities make Sudbury an attractive destination for family physicians and other health care providers
When did the clinics officially open?
The CoLFHT was incorporated in September 2007. The Val Caron Clinic was officially opened on May 22, 2008. The Sudbury Clinic located at Pioneer Manor was officially opened on November 14, 2008. Two additional clinics are planned for Walden and Chelmsford.
Why did my family doctors decide to move their practice?
Your doctor made the decision to join the City of Lakes Family Health Team. All of our physicians are required to be located at one of our clinical sites. One of the advantages of this relocation is that our patients now have access to other healthcare providers such as nurse practitioners, pharmacists and dietitians right at our clinics.
Is the CoLFHT a walk-in clinic? Can I come in without an appointment?
No. Our clinics are not walk-in clinics. Similar to any family practice, patients are required to make an appointment with their physician or any other member of our interdisciplinary health care team. All patients must be rostered to one of our physicians.
Are there after hours clinics?
Yes. After hours clinics on weekday evenings and some weekends are available by appointment only and for rostered patients only.
Can I transfer to the Val Caron clinic if I live in Val Caron?
Yes, but only if a physician working at the Val Caron Clinic agrees to accept you as a patient on his/her patient roster.
Will I always see my family physician at my appointments?
Not necessarily. Sometimes you may see another member of our interdisciplinary team such as a nurse practitioner.
Why are there medical residents and students at the clinic?
The Northern Ontario School of Medicine is a sponsor of the CoLFHT. As a team, we believe that our clinics are excellent learning environments for the next generation of medical professionals in our community. There will be times when a medical resident or other healthcare provider will be seeing you at our clinics. It is our hope that some of these learners will decide to stay in Greater Sudbury after they have graduated.
Can I take public transit to your clinic?
Yes. The CGS provides regular bus service to both of our clinics. Take the 704 Blezard/Elmview bus for our Val Caron Clinic and the 007 North end bus for our Sudbury Clinic. For more information go to… http://www.city.greatersudbury.on.ca/CMS/index.cfm?app=div_transit&lang=en&currID=292 .
What do I need to know about Health Cards?
Please bring your health card and give it to the receptionist when you arrive. If you have changed your address or your telephone number, please notify the receptionist. Check the expiry date on your card and arrange for a new one before it expires. You must notify the OHIP office if your card is lost, stolen, if you have a change of address or if your card expired. Should you need to contact the OHIP office their number is (705) 675-4010. They are located at 199 Larch Street on the 8th floor.
Is the family health team the same thing as a nurse practitioner clinic?
No, nurse practitioner clinics are not affiliated with family health teams; although NP clinics do provide quality health care for many people in our community. And while nurse practitioners are important members of our team; all patients are rostered to one of our physicians.
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