All members of our clinical and clerical teams in Sudbury, Walden and Val Caron met for our annual Team Retreat on December 11th. This year's theme was 'What's our Story?"; and focussed on patient and provider stories. Team members engaged in conversations regarding quality improvement initiatives and ideas for 2016, as well as a focus on team collaboration.
Specific issues addressed included: performance indicators for patient programs; expanding our eHealth services; leveraging the electronic medcial record system to improve patient care; addressing the social determinants of health within our patient population; developing criteria for accessing community resources; identifying solutions for minimizing patient's use of walk-in clinics; and protecting the personal health records of our patients.