Patient Rights

• To be treated in a safe and secure environment
• To be treated in a kind and respectful way
• To participate in the care that’s provided to you
• To ask questions of the people providing your care
• To refuse to receive care you don’t want
• To have your personal health information remain private
• To be treated with respect and dignity
• To a scent-free environment
• To receive reasonable notification when an appointment has to be re-scheduled (preferably 24 hours)

 

Patient Responsibilities

• To treat our staff with courtesy and respect
• To be polite and respect other patients
• To take responsibility for your health
• To give accurate information to help plan your care
• To take care of your personal belongings
• To accept responsibility for the choices and decisions you make about your care
• To bring your health card to every appointment
• To provide reasonable notification to the clinic when cancelling or re-scheduling your appointment (preferably 24 hours)
• To visit our website at www.yourfamilyhealthteam.com